04 · Support

Ongoing technical support. Someone who already knows your setup.

For businesses and agencies that want one technical person to call. Small fixes, update checks, questions and the occasional emergency, handled by the same person each time, so nobody has to learn your site from scratch.

Tell me what you run How terms work
For
Small businesses and agencies
You deal with
Me, every time
Replies
Within one working day
Terms
Agreed before we start

§ 01 What it covers

The technical jobs that never quite fit anywhere.

Without someone to call, small problems wait until they interrupt the business. Support means they get looked at while they're still small.

  • 01Small fixes and content changes as they come up.
  • 02Checking that updates don't break forms or integrations.
  • 03A technical second look before launches and big changes.
  • 04Plain-English answers to technical questions.
  • 05Notes on your setup, so nothing lives only in my head.
  • 06Overflow technical work for agencies, inside your process.

§ 02 How it works

Set up once, then just send me the problem.

  1. 1

    Tell me what you run

    Website, tools, integrations, and roughly how often things need attention.

  2. 2

    I look over the setup

    Then propose terms that suit how much help you're likely to need.

  3. 3

    You send requests as they come up

    By email. I reply within one working day.

  4. 4

    You get a record of the work

    What I changed, why, and anything to keep an eye on.

§ 03 Price and terms

Terms agreed before we start.

What support costs depends on what you run and how often you need help, so I'll propose terms once I've looked at your setup.

  • Replies within one working day (NZ time).
  • You deal with me, not a ticket queue.
  • Everything I change is logged.
  • Access you can revoke at any time.

Questions

Is this a monthly retainer?

It depends on what suits you. I'll propose terms once I know what you run and how often it needs attention.

Can I start with a single job?

Yes. A Triage or a one-off fix is a good way to find out whether working together suits you.

Do you do this for agencies?

Yes, inside your process and under your brand if you prefer. You keep the client relationship.

Tell me what you run or email hello@lucence.co